js9 Privacy Policy

1 Introduction and Overview

js9 casino operates an online gaming platform for players in Bangladesh. This privacy policy ("Policy") clearly describes how information collected about you while using js9's services is managed.

This policy applies to anyone using js9 casino's services — whether registering an account, making a deposit, withdrawing, playing games, or contacting customer support — the provisions of this policy apply in all cases. js9 operates this platform for users aged 21 and above.

2 What Information We Collect

js9 casino collects two types of information from its members — information provided directly and information collected automatically.

2.1 Information Provided Directly

When you create an account on js9 or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Bank or mobile banking account details (for bKash, Nagad, Rocket, or bank transfers)
• National ID card or other identity documents (when identity verification is required)
• Financial transaction details (deposit and withdrawal history)
• Information provided during customer service interactions

2.2 Automatically Collected Information

When you use the js9 casino website or app, some technical information may be collected automatically:

• IP address and device type
• Browser type and version
• Date and time of website visits
• Information collected through cookies and similar tracking technologies
• Gaming activity data (bets, win and loss records)
• Login session and security-related logs

3 Purpose of Using Information

js9 uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:

3.1 Account Management and Service Delivery

• Verifying the identity of new members and activating accounts
• Confirming age verification (complying with the 21+ rule)
• Processing deposits and withdrawals
• Keeping gaming services running smoothly
• Applying bonuses and promotional offers to members' accounts

3.2 Security and Fraud Prevention

• Preventing unauthorized access and account hacking
• Detecting financial fraud and suspicious activity
• Complying with anti-money laundering regulations
• Protecting members from identity theft

3.3 Customer Service and Communication

• Resolving issues via live chat and email
• Sending important account-related notifications
• Informing members about new bonuses and promotional offers (with consent)

3.4 Service Improvement

• Analyzing user experience to improve service quality
• Understanding demand for new games and features
• Identifying and resolving technical issues on the platform

4 Information Storage and Security

js9 casino applies industry-leading security measures to protect its members' information. All data is secured through SSL (Secure Socket Layer) encryption, which prevents unauthorized access.

For data storage, js9 ensures the following security measures:

• All data transfers are secured using 256-bit SSL encryption technology
• Stored information is kept in encrypted format so that it cannot be read directly
• Only authorized staff are granted limited access to the information they need
• Security measures are regularly reviewed and updated
• Firewalls and intrusion detection systems remain active at the server level

Even after an account is closed, transaction and identity-related information may be retained for a specified period in accordance with regulatory and legal requirements.

5 Sharing Information with Third Parties

js9 casino never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Minimum necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, and bank transfers), game software providers, and technical infrastructure management. These partners are contractually bound to comply with js9's privacy standards.

5.2 Legal Obligations

If required to comply with applicable laws in Bangladesh or a valid court order, js9 may provide necessary information to the relevant authorities. In such cases, js9 always operates within the bounds of applicable law.

5.3 Fraud Prevention

If serious financial fraud or illegal activity is detected, limited information may be provided to assist relevant investigative agencies.

6 Cookie Policy and Tracking Technologies

js9 casino uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookies used by js9:

• Essential Cookies: Required to maintain login sessions and keep core services functioning.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help improve services by analyzing how the website is used.
• Security Cookies: Used to detect suspicious activity.

You can control cookies at any time through your browser settings. However, disabling certain essential cookies may limit some website functionality.

7 Your Rights

As a member of js9 casino, you have certain important rights regarding your personal information:

7.1 Right to Access Information

You may request to view the information stored about you at js9 at any time. The customer support team will assist in processing this request.

7.2 Right to Correct Information

If your profile contains incorrect or outdated information, you may request a correction. js9 will apply such corrections as quickly as possible.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a set period to comply with legal and financial regulations.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, contact the customer service team or use the unsubscribe link in any email.

8 International Transfer of Information

js9 casino may use global server infrastructure, which means your information may in some cases be stored on servers in countries outside Bangladesh. For any such transfer of information, js9 ensures that:

• Adequate data protection measures are in place in the destination country
• Technical encryption is maintained during international data transfers
• Third-party server providers are bound by strict confidentiality agreements

9 Protection of Minors

js9 casino strictly does not permit anyone under the age of 21 to register or participate on its platform. js9 does not intentionally collect any personal information from minors.

If a minor has created an account using false information, the account will be closed as soon as it is identified and all associated information will be securely deleted.

10 Policy Changes and Updates

js9 casino reserves the right to change or update its privacy policy from time to time. This policy may change due to service improvements, changes in law, or the introduction of new technology.

If significant changes are made, js9 will notify members via their registered email or account notification. Each version will show the date of the most recent update at the top of the policy.

If you continue using js9's services after changes take effect, you are considered to have accepted the updated policy. It is recommended that you read the policy regularly.

11 Links to Other Websites

js9 casino's services may in some cases have connections to game developers or payment providers. These third parties have their own privacy policies and js9 is not responsible for those policies.

It is recommended that you read the privacy policy of any third-party website before visiting it. A full description of our services is available on the js9 casino About Us page.

12 Applicable Law and Dispute Resolution

This privacy policy is drawn up and governed in accordance with applicable international data protection standards. For any dispute or complaint regarding this policy, please contact js9's customer service team in the first instance.

js9 takes all complaints seriously and aims to respond within a set timeframe. The customer service team provides support in Bengali and English via live chat and email, 24 hours a day, 7 days a week.