js9 Terms and Conditions

These terms and conditions form a binding agreement between the js9 platform and its users. The moment any person begins using the service through the js9 website, app or any other channel, they are considered to have accepted these terms and conditions.

js9 is an online gaming platform offering slots, live casino, fishing games and sports betting services. These services are available only to adults and eligible users.

In these terms, "we", "platform" or "js9" refers to the entity operating js9casino.cam. "You" or "user" refers to any registered or unregistered person who accesses or uses this platform.

2.1 Registration Eligibility

To open an account on js9, the following conditions must be met:

• At least 21 years of age.
• Must have an active mobile number and email address registered in your own name.
• Must not be a resident of any area where online gambling is legally prohibited.
• Opening more than one account under the same person's name is strictly prohibited.

2.2 Accuracy of Information

All information provided at the time of registration must be true, accurate and complete. If any false or misleading information is provided regarding name, national ID number, date of birth or contact details, js9 reserves the right to cancel the account at any time.

2.3 Account Security

It is the user's responsibility to keep their account login password completely confidential. Sharing account details with third parties is strictly prohibited. If unauthorised access is suspected, the js9 support team must be notified immediately.

All financial transactions on the js9 platform are processed through bKash, Nagad, Rocket and bank transfer. js9 is committed to ensuring reliable and fast payment processing.

3.1 Deposit Terms

• The minimum deposit amount for each method is ৳500.
• Only payment methods registered in the user's own name may be used.
• Deposits from third-party accounts are not accepted and if detected, the account may be suspended.
• The deposit amount will be calculated in Taka according to the prevailing rate.

3.2 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawal requests generally take between 15 minutes and 2 hours to process.
• A verified payment method must be used for withdrawals.
• A user may only withdraw via the same method they used to deposit.
• If the wagering requirement of an active bonus has not been met, the bonus portion cannot be withdrawn.

3.3 Transaction Verification

For security purposes, js9 may request identity verification (KYC) for any large financial transaction. Failure to provide the required documents on time may delay the withdrawal process.

js9 offers various types of bonuses and promotional offers. Each offer has its own terms and wagering requirements, which are clearly stated in the offer description.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 25 times the bonus amount. That is, if someone deposits ৳1,000 and receives a ৳1,000 bonus, the balance will be ৳2,000 and to withdraw the bonus portion, ৳1,000 × 25 = ৳25,000 must be wagered.

4.2 General Bonus Terms

• Each promotional offer must be claimed within a specified time limit.
• Bonus funds are never considered cash; they cannot be withdrawn before the wagering requirement is met.
• A user may not participate in the same promotion more than once.
• If account details are changed after a bonus is received, the bonus may be cancelled.
• js9 reserves the right to modify or cancel any offer at its discretion.

Users must play honestly and ethically while participating on the js9 platform. Any of the following behaviours are strictly prohibited:

• Playing using computer programs, bots or automation software.
• Abusing bonuses using multiple accounts (bonus hunting).
• Cheating or threatening other users.
• Intentionally exploiting any bug or vulnerability in the platform's software.
• Using the platform for money laundering or illegal financial activities.

If any of the above violations are proven, js9 may permanently close the relevant account and forfeit the balance without prior notice.

5.1 Technical Issues

If a technical error causes an abnormal win amount to appear in any game result, js9 reserves the right to void that result. The platform will not be held liable for losses caused by software errors.

js9 believes gaming is a recreational activity — it should never be considered a source of income. All users are advised to play within their means.

Users may request deposit limits, session time limits or a temporary self-exclusion. For help with this, please read our Responsible Gaming page, which explains in detail how to set limits and access support.

All content on the js9 platform — logos, graphics, software, text and design — is the intellectual property of the platform and is protected by applicable copyright law. Users may view platform content for personal, non-commercial purposes, but copying, distributing, republishing or using any content commercially is not permitted.

Content from third-party game providers such as Pragmatic Play, PG Soft, JILI and Evolution is governed by their own intellectual property policies.

js9 gives the highest priority to protecting users' personal information. All data is kept secure on the platform using SSL encryption.

To learn in detail how js9 collects, stores and processes user data, please read our Privacy Policy page. A full explanation of when and how personal information may be shared with third parties is provided there.

• User data will never be sold.
• When payment information is collected, only the portion necessary for transaction verification is stored.
• Users may request deletion of their data, although some information may need to be retained for a specified period due to legal obligations.

The js9 platform provides services on an "as-is" basis. js9 accepts no liability in the following situations:

• Loss caused by internet disconnection or issues with the user's device.
• Data theft or account access due to unauthorised third-party activity.
• Service disruption caused by natural disasters, cyber attacks or events beyond the platform's control.
• Any issues arising from software errors by third-party game providers.

In any situation, js9's maximum liability will be limited to the actual transaction amount related to the dispute in question.

If a dispute arises between js9 and a user, an attempt will first be made to resolve it through mutual discussion. Users may submit any complaint to the js9 support team via email or 24/7 live chat.

10.1 Complaints Process

1. Submit a complaint — with full details via email or live chat.
2. The js9 team will review the complaint and respond.
3. If further information is needed, it will be requested from the user.
4. The final decision will be communicated to the user in writing.

10.2 Finality of Decisions

Decisions made by js9 will be considered final and binding. However, users retain the freedom to exercise their legal rights under applicable local law.

Users may request to close their account voluntarily at any time. Before the account is closed, the opportunity to withdraw all valid balances will be provided.

js9 may suspend or close an account on its own initiative in the following cases:

• Serious breach of the terms and conditions.
• Suspicion of fraudulent activity.
• Evidence of involvement in money laundering or illegal activities.
• Repeated failure to respond to identity verification requests.
• Inactive account — if an account has not been logged into for an extended period, the inactive account policy will apply.

js9 reserves the right to change or amend these terms and conditions at any time. After any change, the updated terms will be published on the website and will be considered effective from the date of publication.

For significant changes, a notice may be sent to users' registered email addresses. Continued use of the platform after any change will be taken as the user's acceptance of the new terms.

If any part of these terms is found to be unenforceable under applicable law, the remaining parts will remain fully in effect.

If you have any questions or need clarification about these terms, please contact the js9 support team. Our support service is available seven days a week, 24 hours a day in both Bengali and English.

• Live Chat: Connect directly from any page on the platform.
• Email: [email protected]

Please clearly mention your username and the subject of your request when contacting us, as this will help us assist you faster.