js9 Responsible Gaming — your safety is our priority
Gaming is genuine entertainment only when it brings enjoyment. js9 wants every player to play in control — within budget, within time limits, and with their own and their family's wellbeing in mind. On this page you will find details about our protection tools, warning signs and ways to get help.
Gaming is entertainment, not a source of income
Casino and sports betting at js9 is designed entirely as entertainment for adults — not for anyone under 21. We believe that informed gaming brings enjoyment, but unawareness or excess can cause harm. That is why we have built protection tools into every account that you can control yourself.
Our Terms and Conditions contain specific responsible gaming guidelines that every member must follow. Betting is a game of skill and chance — it is not a way to repay debt or solve financial problems.
If you ever feel that you are losing control over your gaming, contact js9's 24/7 live chat or email support at [email protected] — in Bengali or English. Our support team will help you take the right steps.
Our self-control tools
These tools can be used at any time by logging into your js9 account. If you need help, let us know via 24/7 live chat.
Deposit limit
Set a maximum daily, weekly or monthly deposit amount. If you want to raise the limit, a 24-hour waiting period applies.
Session time limit
Decide in advance how long you will play in one session. When the time is up, you will be logged out of your account automatically.
Self-Exclusion
You can block yourself from the site entirely for a set period (1 week to 6 months or more). While this is active, logging in will not be possible.
Loss Limit
Decide in advance the maximum amount you are willing to lose in a day, week or month. When the limit is reached, betting stops automatically.
Break feature
Apart from self-exclusion, you can take a "cooling-off" period of 24 hours to 30 days — during which no bets or deposits can be made.
Betting history and review
View your full betting and deposit history at any time. Regularly reviewing your own activity is part of healthy gaming habits.
Recognise the signs of problem gaming
When betting goes beyond entertainment and becomes a habit, certain clear signs appear. If you notice these in yourself or someone close to you, act quickly.
Read our FAQ — it contains answers to common questions about responsible gaming.
- Feeling the urge to keep betting in order to win back lost money.
- Secretly borrowing money from family or friends to fund gaming.
- Hiding from family or close ones how much time or money you are spending.
- Feeling restless, irritable or uncomfortable when unable to play.
- Prioritising gaming over work, studies or family responsibilities.
- Repeatedly trying to stop betting but failing each time.
- Using money set aside for essential daily expenses (rent, groceries) to bet.
Core principles of responsible gaming
Following these simple principles keeps gaming enjoyable at all times.
Set a budget in advance
Before each session, decide the maximum amount you will spend and do not go beyond that limit. This money should not come from essential savings.
Track your time
Play with an eye on the clock. Judgement weakens during long sessions. Take regular breaks and spend time with family.
Only play when your mind is clear
Do not bet when you are tired, stressed or feeling low. Decisions made in that state often lead to losses.
Winning is not guaranteed
There is no certainty of winning on any bet. Treat losses as a normal part of gaming — do not try to rush to recover lost money.
Get help — do not face it alone
Acknowledging a problem is a sign of strength. Reach out through any of the sources below.
js9 support team
Our 24/7 live chat and email support are available in both Bengali and English.
- Live chat — directly from any page on the site
- Email: [email protected]
- Self-exclusion and limit requests are completely confidential
Family and close ones
Talk openly with your family. They can stand by you and help you make the right decisions.
- Let someone you trust know about your betting habits
- Set account limits with their help if needed
- Share your financial plans with your family
Professional help
Gambling addiction is a treatable condition. Seeking professional help takes courage.
- Consult a mental health specialist or counsellor
- Support is available at government and private mental health centres
- Group therapy can be effective in dealing with addiction
js9's commitment
js9 is more than a gaming platform — we are committed to the safety and wellbeing of every member. Under our Privacy Policy, all information relating to your self-exclusion or limits is kept completely confidential. We never encourage problem behaviour. The 21+ age limit is strictly enforced.
The 21+ age limit is strictly enforced
To open an account and play at js9, you must be at least 21 years old. Identity verification is carried out at registration and before withdrawals.
If there are minors in your household, keep your device password-protected and never share your login details. If you have any suspicion, inform our support team — we will investigate and suspend the account if necessary.
- Providing false information during age verification at registration is prohibited and the account may be cancelled.
- If a minor opens an account by concealing their age, any deposited funds will not be returned.
- Sharing your login details with anyone else — especially minors — is strictly prohibited.
- If you suspect a family member is misusing an account, notify live chat immediately.
Responsible gaming FAQ
The most commonly asked questions on this topic: